Responsible Gaming
At HighRoller Online Casino, we believe that gaming should always remain an enjoyable form of entertainment rather than a source of financial or personal difficulty. We are committed to providing a trusted online casino for high roller players and casual players alike, and we take our responsibility as a licensed operator seriously. This page explains the tools, safeguards and support we offer to help you stay in control while enjoying high roller casino games on our platform.
Our Commitment to Safer Gambling
We operate HighRoller Online Casino under activity licence No. HKT000063 and remote gambling licence No. HKL000374, both issued by the Estonian Tax and Customs Board, and we are governed by the laws of the Republic of Estonia. As a regulated HighRoller Casino, we are required to promote responsible gambling standards, and we go beyond minimum requirements because we genuinely care about the wellbeing of every player who joins us. We want HighRoller to remain one of the best high roller online casinos precisely because we put player protection at the centre of everything we do.
Who Can Play With Us
We only accept players who meet strict eligibility criteria. You must be at least 21 years of age, or older if the gambling age in your country of residence is higher, to register or play at our casino. We do not permit registration from anyone barred by a regulator, anyone listed on the Estonian central self-exclusion system (HAMPI), sanctioned individuals, corporate entities, or anyone gambling as part of a professional activity. We verify eligibility as part of our identity checks and reserve the right to close or restrict any account that does not meet these requirements. You can begin the HighRoller Casino registration process only once you confirm you meet these criteria.
Tools We Provide to Help You Stay in Control
We give every player access to a range of account controls designed to support responsible play. These tools are available free of charge and can be adjusted or activated at any time through your account settings or by contacting our support team.
- We allow you to set daily, weekly or monthly deposit limits to manage your spending across any deposit method we offer.
- We let you set loss limits so you can cap the amount you are willing to lose over a chosen period.
- We provide session time limits and reality checks that remind you how long you have been playing.
- We offer a cooling-off period, allowing you to pause your account temporarily without closing it permanently.
- We support full self-exclusion, during which we will prevent you from accessing your account and will not send you marketing communications.
Requesting a Limit or Self-Exclusion
You can request any of these measures directly through your account or by emailing our support team at support@highroller.com. Once we receive your request, we will apply the limit or exclusion promptly. If you ask us to decrease a limit, we implement this immediately; requests to increase a limit or shorten a self-exclusion period are subject to a reflection period, in line with responsible gambling best practice, before we action the change.
Recognising the Signs of Problem Gambling
We encourage every player to regularly assess their own gaming habits. While playing at HighRoller Casino should always be entertaining, we understand that for some players it can become harder to control. We ask you to consider whether any of the following applies to you:
- You spend more time or money on high roller casino sites than you originally intended.
- You chase losses by depositing again after a losing session.
- You feel anxious, irritable or preoccupied when you are not playing.
- You have borrowed money or neglected responsibilities to fund your play.
- You have tried to cut back or stop playing but have found this difficult.
If you recognise any of these patterns in your own behaviour, we strongly encourage you to use the tools we provide or to reach out to our support team so that we can discuss the options available to you.
Deposit and Wagering Safeguards
We have built several structural safeguards into how deposits, bonuses and withdrawals work at HighRoller Online Casino, which also support responsible play. Our minimum deposit is $20 CAD on every accepted method, helping keep entry amounts modest and predictable. We require that all deposited funds be wagered at least once before a withdrawal can be requested, and any HighRoller Casino bonus we offer is subject to clear wagering requirements, maximum bet limits, and expiry periods, all of which are outlined in our promotional terms. We do not accept third-party payments, and any winnings derived from such deposits will be forfeited, with the original deposit returned to the account holder, helping protect both our players and our platform from misuse.
Loyalty and Rewards Programmes
Our ROLR loyalty programme and Level Up rewards system are designed to enhance your experience responsibly. We do not use these programmes to encourage excessive play; rather, we structure cashback, personalised rewards and account manager support around your existing activity and stated preferences. If you have set deposit, loss or session limits, these remain in force regardless of your loyalty status or any high roller casino bonus offers you may be eligible for.
Support Organisations
We recommend that anyone concerned about their gambling, or that of someone close to them, seek independent advice and support. We are not affiliated with the following organisations, but we encourage you to contact them if you need help:
- GamCare - independent support, information and counselling for problem gambling
- BeGambleAware - free, confidential advice and support tools
- Gamblers Anonymous - peer support meetings and resources
- National or regional helplines applicable in your country of residence
How We Can Help
Our team is available via LiveChat and email between 8:00 AM and 1:00 AM CET, and you can reach us at support@highroller.com at any time. Whether you need help understanding a high roller casino bonus code, want to review your account activity, or wish to set a limit or self-exclude, we are here to assist without judgement. We regularly review our responsible gambling practices to ensure that HighRoller Online Casino continues to operate as a safe, transparent and trusted online casino for high roller players, and we remain fully committed to supporting you in maintaining a healthy relationship with gaming.
Content updated: August 26, 2026