HighRoller Casino Privacy Policy

At High Roller, we are committed to protecting your personal data and being transparent about how we collect, use and safeguard the information you share with us. This Privacy Policy explains what data we gather when you visit our high roller casino, why we need it, and what rights you have over it. By registering an account and using our services, you agree to the practices described below.

HighRoller Casino is operated by Happy Hour Solutions Ltd, a company registered in Cyprus (registry code HE419393), with its registered office at Chytron 3, Office 301, 1075 Nicosia, Cyprus. We are licensed in Estonia and supervised by the Estonian Tax and Customs Board under activity licence No. HKT000063 for organising games of chance, issued 4 November 2021, and licence No. HKL000374 to organise remote gambling, issued 17 December 2021. We are governed by the laws of the Republic of Estonia, and this policy has been drafted to comply with applicable data protection legislation, including principles equivalent to the GDPR.

Information We Collect

When you create an account or use our high roller online casino, we collect several categories of information to provide our services, verify your identity, and comply with our licensing obligations.

• We collect registration details such as your name, date of birth, email address, residential address and phone number.
• We collect financial information, including payment method details, deposit and withdrawal history, and transaction records.
• We collect identity verification documents, such as government-issued ID, proof of address and, where required, source-of-funds documentation.
• We gather gameplay data, including the games you play, bets placed, session duration and bonus activity connected to your HighRoller account.
• We record technical data such as your IP address, device type, browser information and login timestamps whenever you access HighRoller login pages or our mobile applications.
• We collect communications you send us through email or live chat when contacting our support team.

How We Use Your Information

We use the information we collect for a number of legitimate purposes connected to operating a trusted online casino for high roller players.

• We use your data to open, manage and secure your account, including processing your highroller casino login sessions.
• We use your information to verify your identity, age and eligibility, and to prevent underage or unauthorised access.
• We process payments, calculate winnings, and manage deposits and withdrawals across our supported payment methods.
• We use your data to administer welcome offers, promotions, our ROLR loyalty programme, and other high roller casino bonus features such as Level Up rewards.
• We analyse gameplay patterns to detect fraud, money laundering, or problem gambling behaviour, and to fulfil our responsible gambling obligations.
• We send you service-related communications, and, where you have consented, marketing messages about high roller casino bonuses and offers.
• We use aggregated and anonymised data to improve our high roller casino games, website performance and customer experience.

Cookies and Tracking Technologies

Our HighRoller platform uses cookies and similar technologies to recognise returning visitors, remember your preferences, and keep you securely logged in between sessions. Cookies also help us understand how players interact with our high roller online casinos so we can improve navigation, load times and game recommendations. You can manage or disable cookies through your browser settings, though doing so may affect certain features, including automatic login and personalised offers. For more detail, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

• We share data with payment providers such as Visa, Mastercard, Interac, MuchBetter, Paysafecard and Jetonbank to process deposits and withdrawals.
• We share information with identity verification and anti-fraud service providers to confirm your eligibility to play at a high roller casino.
• We disclose data to regulatory authorities, including the Estonian Tax and Customs Board, where required by licensing conditions or law.
• We may share information with game providers, including Pragmatic Play, NetEnt, Evolution and other studios featured on our platform, for the purposes of tournament administration and prize fulfilment.
• We may disclose data to law enforcement agencies where legally compelled, including in connection with sanctions screening or self-exclusion checks through systems such as HAMPI.

Data Security

We at HighRoller use industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration or loss. Our HighRoller team encrypts sensitive data in transit and restricts internal access to information on a need-to-know basis. While we take every reasonable precaution, no method of data transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Identity Verification and Account Checks

As part of our licensing obligations, we may request identity verification documents before processing a withdrawal. Verification may be triggered at a cumulative deposit or withdrawal threshold of €2,000, where required by law, or at our discretion. If we request documents, you must provide them within 30 days, or your withdrawal request will be cancelled and the funds returned to your player account. We retain verification records for as long as required under Estonian gambling and anti-money-laundering regulations.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward, as required by our regulatory obligations, tax law and anti-money-laundering requirements. Where you close your account or request deletion, we will retain only the information necessary to meet legal, accounting or dispute-resolution purposes, after which it will be securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data.

• You have the right to request access to the personal information we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact our support team at support@highroller.com.

International Data Transfers

Because we operate across several target markets, including Canada, Finland and New Zealand, your data may be processed or stored outside your country of residence. Where we transfer data internationally, we take appropriate steps to ensure it remains protected to a standard consistent with this policy and applicable law.

Children's Privacy

Our services are strictly limited to adults. You must be at least 21 years of age, or the minimum gambling age set by the laws of your country of residence, whichever is higher, to register an account or use High Roller Casino services. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed immediately.

Restricted Jurisdictions

Registration is limited to the countries listed on our registration form, and you must reside in a jurisdiction where remote gambling is legally permitted. We do not accept registrations from individuals barred by the Regulator, registered with the Estonian self-exclusion system, subject to sanctions, or acting on behalf of a corporate entity or as part of a professional gambling activity.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post any revisions on this page, and continued use of our high roller casino sites after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, our HighRoller team is available via LiveChat between 8:00 AM and 1:00 AM CET, or by email at support@highroller.com. We're here to help you enjoy a secure and trusted online casino for high roller players.